FAQ

We're Here for You (and your Dog!)

Unlimited FREE Shipping
We'll never charge you any shipping fees at checkout. We believe it's a much happier shopping experience when you don't have to worry about shipping costs. It's on us, just choose our standard delivery and your products should come in a week or two max. You can of course, choose to pay a premium to get your products faster but we don't think its really worth the extra cost :)

Affordable Prices
Howling Dog believes in affordable, simple prices. We keep prices low and nothing is over $100, making it easier for you to bundle products that your dog needs.

Proudly Canadian
We're proudly Canadian, with a head office in Toronto, but also ship products via our suppliers from around the world to eight dog-loving countries: Canada, US, UK, Germany, Australia, New Zealand, Russia, and Hong Kong. Howling Dog does not manufacture any products in Canada. We are a 24/7 online pet store for dogs and we source products from different suppliers around the world that are shipped directly to you.

Giving Pledge
At Howling Dog, we have pledged to donate a portion of the proceeds from every order to support local charities in Canada that help animals in need.

Satisfaction Guarantee
Stuff happens. We offer a full money-back refund for items you purchase through our store. Please visit our Refund Policy for more details.

Secure Payments
We work with only the big, trustworthy payment processors including Visa, Mastercard, Apple Pay, Google Pay, American Express, PayPal and more.

Happy shopping!

Contact us anytime at contact@howlingdogco.com if you have any questions.

Regards,
Howling Dog Team